Pristine Cash Refund Policy

Learn about pristine cash refund policy.

At Pristine, we aim to make every shopping experience worry-free. However, if you need a refund, we’ve made the process transparent and easy.

After we receive and inspect your returned product, our team will notify you whether your refund request has been approved. Once approved, your refund will be automatically processed to your original payment method. Please note that banks and credit card providers may take additional time to post the refund to your account.

SSLCommerz Refund

For payments made through SSLCommerz, the refund process takes around 15 working days after you submit a refund request. This timeline includes both verification and transfer periods.

Credit Card Refund

For customers who paid using a credit card, refunds are also processed within approximately 15 working days after the claim is approved.

Refund Eligibility

To be eligible for a cash refund:

  • You must have a valid purchase receipt or order confirmation.

  • The returned item must meet the conditions mentioned in our Return Policy.

  • Refund requests must be made through our official Customer Support.

Refund Timeline

Please allow up to 15 business days for your refund to appear in your bank or card statement, depending on your payment method and financial institution.

Need Help?

If you haven’t received your refund after the expected period, kindly contact our Customer Support via WhatsApp or email. You can also reach out to your bank for transaction updates.

For secure online payments, we partner with SSLCommerz to ensure all refund transactions are handled safely.