Position:  Customer Service Representative

Salary: BDT 12,000-15,000 ( including commission)

Working Days: 6 days a week

Shift time :

10:00 AM – 7:00 PM

1:00PM – 10:00 PM

Job Location: Mirpur DOHS

Key Responsibilities:

Handle customer inquiries and provide accurate, timely, and effective solutions.

Manage and resolve customer complaints in a professional and efficient manner.

Build positive relationship with customers through open communication and a proactive approach.

Collaborate with internal teams to address customer needs and improve overall customer experience.

Maintain accurate and detailed records of customer interactions and transactions.

Stay informed about company products, services, and policies to provide accurate information to customers.

Identify opportunities for process improvements and contribute to the development of customer service strategies.

Requirements:

Proven experience in a customer service or related role.

Excellent communication and interpersonal skills.

Strong problem-solving abilities and a customer-centric approach.

Ability to handle challenging situations with patience and professionalism.

Familiarity with customer service software and tools.

Educational Requirement: HSC or equivalent

Benefits :

Commission per sale

Networking and growth opportunities in the Startup sector

1 Eid Bonus yearly after completion of 1 year

20 days paid leave after completion of probation period

Yearly increment based on performance

Apply to : hr@pristineshop.com.bd

Subject: “Customer Service Representative”